Speed at the point of care

  1. Time a full prescription for a common case. Under 60 seconds or reconsider.
  2. Can the doctor save favourite prescription sets?
  3. Are speciality templates included or billed extra?
  4. How many clicks from patient search to consultation screen?

Data you already have

  1. Can existing patient records be imported, and at what cost?
  2. Are old scanned case papers attachable to a patient?
  3. Is there a duplicate-merge tool?

When things go wrong

  1. What works during an internet outage?
  2. Backup frequency, and can you download your own backup?
  3. Support hours and the actual escalation path — not a generic number.
  4. What is the response commitment in writing?

Ownership and exit

  1. Who owns the clinical data — you or the vendor?
  2. Can you export everything in a usable format, at any time?
  3. What happens to your data if you stop paying?
  4. Is there a lock-in period?

Commercials and compliance

  1. Per-doctor or per-clinic pricing, and what happens when you add a doctor?
  2. Is the AMC percentage fixed or does it escalate?
  3. Are updates included?
  4. Where is the data hosted and under what certification?
  5. Is ABDM/ABHA linking included?
  6. Is patient WhatsApp delivery included or charged per message?
  7. Ask for two reference clinics of your size and actually call them.